Business Support SME

A well known financial services organisation based in the Northern suburbs is looking for a Business Support Team SME to  focuses on supporting the business by providing operational support, HiPort training, UAT support and general assistance around operational queries/issues.  The Business Support SME is an individual who has gained extensive knowledge on the business systems and processes and provides support to Operations by investigating queries regarding the system and/or process and assists the Operations teams in resolving BAU non-technical issues.  They would also perform change analysis and process configuration.

DUTIES:

  • Investigate system/process queries, assist Operational teams, determine root cause and manage the rectification of the problem
  • Investigate, analyse, test and implement operational process improvements
  • Investigate, analyse, test and implement new system functionality
  • Manage the change through the testing and implementation phases
  • Perform post-implementation review
  • Training of operational staff in new processes or new system functionality
  • Perform testing during system upgrades
  • Perform back-up duties for team members

REQUIREMENTS:

  • Relevant Tertiary qualification or recognized industry subject matter
  • Proficient in MS Office suite
  • Sound understanding of NAV processes
  • Extensive relevant working experience in Investment Administration environment
  • Hiportfolio working knowledge
  • Previous exposure to pControl would be preferred
  • Strong analytical skills
  • Ability to interact professionally with other teams and clients
  • Strong team player and have the ability to work independently
  • A flexible approach and the ability to work under pressure
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