Client Operations Analyst

The role of the Client Operations Analyst is to work closely with the strategic client relationship team in the daily servicing of a designated set of clients, invested via an Investment Management Agreement or equivalent, and to provide administrative support and reporting. Each Client Operations Analyst has an allocation of clients. This allocation is dependent on complexity and demands of each client, to ensure a pro-active high-quality service is delivered.

Key Responsibilities

  • Professional liaison with clients (new clients, restructures, performance, off-market trade queries, etc.)
  • Effective query management and resolution
  • Client reporting (ad hoc, daily, monthly, quarterly, annual – including report generation).
  • Liaison with investment operations, Client Managers, PMs, performance & attribution, dealing, implementations, finance, fund operations
  • Effective liaison with back office administrators
  • Provide information/support to Client Managers
  • Checking monthly, quarterly investment statements and performance reports
  • Updating of CRM system
  • Identifying inefficiencies in processes
  • Contributing to ad hoc projects aimed at streamlining processes


Mandatory responsibilities:

  • Adhering to the Code of Ethics and related policies, including personal account dealing, gifts, inside information, etc.
  • Ensuring Compliance forms and declarations are completed and returned on a timely basis
  • Ensuring timely completion of Compliance training
  • Ensuring that you maintain appropriate level of training and threshold competence levels
  • Ensuring you keep up to date on procedures and best practice relevant to your job responsibilities
  • Ensuring regulatory, client and other corporate records are maintained
  • Ensuring that firm and client data and property, including IT data, are properly protected and that advised best practices are followed to maintain confidentiality and security of all data
  • Reporting any possible and actual breaches, errors, or complaints
  • Reporting any possible concerns about conduct or unfair treatment of customers to Compliance
  • Reporting any suspicion that a client, investor, or employee may be involved in money laundering, fraud or other crime
  • Being alert to possible wider Compliance and Operational Risk issues within the general business
    Non-mandatory responsibilities:
  • Ensuring that your team procedures are kept up-to-date
  • Ensuring that all changes in business practice are taken through the appropriate business forums
  • Ensuring that regulatory, client and other corporate reporting deadlines are met
  • Ensuring that if handling client monies and client assets that they are properly protected, recorded and reconciled
  • Assist Transition Managers with the smooth implementation of new clients and restructures
  • Maintaining “chinese walls” / “ethical walls” with other parts of the group and within the company under the inside information requirements


Technical Knowledge and Experience:

  • Newly Qualified CA(SA) or B Comm / B Bus Sci or other similar degree or qualifications
  • Client relationship management in the investment management industry ideal
  • 2-3 years back office experience within the investment management industry, preferably in a role that required client interaction
  • Would also consider candidates from an accounting, auditing or consulting background
  • Financial market knowledge (instruments and products)
  • Financial accounting
  • Numerate

System Skills:

  • MS Excel (Advanced)

Personal Attributes:

  • Team player, yet ability to work without supervision
  • Client focused, with exceptional interpersonal and communication skills
  • Strength of character
  • Proactive
  • Conscientious
  • Organised & priority driven
  • Exceptionally high standards of work and attention to detail
  • Works well under pressure and adheres to deadlines
  • Applies critical thinking
  • Self-motivated
  • Ability to achieve depth of learning and self-development within role
Apply & upload CV now