Guest Liaison, Quality Control Administrator

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A property management company in Cape Town, with a focus on short-term rentals, is looking to hire a Guest Liasion, Quality Control and Administration Officer.

Their high-end apartments attract traveling businesspeople and global vacationers, and they operate in a busy and peoplecentric environment. They are in a strong growth phase and are looking to expand their team.

The ideal candidate will be a committed person who is enthusiastic and energetic with good people skills. This position will require attention to detail, problem solving capabilities, strong communication skills and computer know-how. Multitasking at its finest!

With goals of further expansion, this role has great potential for growth, with on-the-job learning of all aspects of business. We are looking for a team player.

Duties of the role are as follows:
 
Guest Liaison:

  • Working on our central reservation platform
  • Liaising via email and phone, with potential guests
  • Generating invoices and liaising with our accountant
  • Managing specialized guest requests
  • Consistent reporting to management

Quality Control:

  • Quality control of properties: Solution-based daily checks
  • Stock management: Inventory control and re-ordering
  • Management of staff schedules

 
Administration:

  • Assisting directors with admin tasks
  • Managing applications
  • Updating online portals
  • Assisting with online advertising
  • Working on day-to-day HR admin

 
Academic and Resource Requirements:

  • Matric qualification with an excellent understanding of English and an ability to communicate clearly
  • Experience in travel & hospitality and / or property management preferable, but not required
  • Must enjoy people, be presentable, with professional attitude
  • Driver’s license own vehicle
  • Strong computer skills, own laptop
  • Own smart phone

Working Hours:
The work shifts include a mixture of weekday and weekend commitment.
Two full weekends per month will be spent liaising with online reservation requests and managing staff schedules.
This is a regular shift (8am – 4pm), which is coordinated online (work-from-home).
Weekday shifts dependent on weekend duty – no more than 5 of 7 days worked consecutively.

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