Head of Operations-Transfer Agency

A well known Global Fund Administration and Advisory company seeks an Operations Manager. The successful applicant requires extensive experience acquired over a minimum of 10 years in CIS fund administration having held senior management positions in operational roles for a minimum of 5 years. Retirement and Life product knowledge is also required.

Position will involve:

Overall responsibility, accountability and oversight of all operational activities, covering a range of collective investment funds(UT) and Retirement and Life products.

Work with the Global Head of Product and regional senior leaders to implement the global operating strategy for the company’s Transfer Agency product. This would include the conceptualisation and implementation of improvements through a co-ordinated effort with the project office and technology teams.

Work with the Global Head of Product and regional senior leaders to implement an optimum global administration service platform, implementing efficiencies through increased automation and global synergies across the various locations.

Implement a common operational quality control framework in line with each of the product and regulatory requirements.

Deliver high standards of service quality to clients in accordance with agreed external and internal Service Level Agreements in order for the teams that have end to end responsibility to act in a consistent and co-ordinated fashion across the firm.

Take operational responsibility of the product and actively support the Global Head of Transfer Agency and the other Product Heads to develop consistent approaches, policies, processes etc. across the range of IC Products.

Lead the day-to-day management of the BAU unit trust and retirement life operations team providing the various managers and team leaders with direction and support.

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