(ICT) Business Systems Administrator

The main purpose: To ensure that the organization’s business information and application systems are well-maintained and current at all times. To ensure the business intelligence systems are providing accurate and relevant information supporting the business in having the right information which is easily accessible. Required to champion the testing and deployment of new solutions for both clients (upsell) and the business (value add and enhanced service delivery)

Reporting to:  ICT Manager

Key responsibilities:

  • Ticket Management
  • Maintaining the information systems data including but not limited to the Microsoft SQL ERP (Ungerboeck EBMS) and Financial Reporting database and files
  • Ensuring the relevant back-ups and routine maintenance programs are completed as required
  • Ensuring that application and security updates to systems such as Point of Sale, ERP, Financial  Reporting and Payroll are processed timeously
  • Reviewing, reporting and maintaining the quality of data within the business including but not limited to Microsoft SQL ERP (Ungerboeck EBMS)
  • Assisting users with business systems queries i.e. Enterprise Resource Planning System and Financial  Reporting (Qlikview) and successfully resolving them
  • Maintaining business systems i.e. Point of Sale backend, Enterprise Resource Planning, Financial  Reporting access privileges, reporting and attending to abnormalities
  • User support and training relating to website and intranet services
  • Ensuring high quality and quantity levels of information are always available through reviewing data quality
  • Maintaining adequate records of information systems administration and associated activities
  • Effective communication and training of staff making use of information systems such as financial reporting data models
  • Engage with the business stakeholders and staff to ensure the relevant information is accessible to make decisions by understanding their requirements and interpreting them into an easily accessible solution
  • Receive business needs from management, solicit product and enhancement requirements from end users and must be able to convert the requests from both into a workable solution to present to technology staff
  • Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget
  • Investigating opportunities to integrate other company systems for enhanced information delivery and decision making capacity
  • Test software or coordinate a testing environment
  • Documentation and reporting



  • Matric certificate
  • Relevant Technical Certification
  • Relevant level studies or certification which may be substituted by directly relevant experience which provides the necessary system knowledge and experience



  • 3 years relevant operational experience in a business systems environment
  • Strong database understanding and knowledge i.e. Microsoft SQL
  • Strong report writing and database query skills i.e. Crystal Reports or SQL etc.
  • Must possess a certain level of business acumen coupled with technical knowledge
  • Applicants with experience with Ungerboeck EBMS will receive preference
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