Managed Services Team Lead

Our client is looking to employ a Managed Services Team Lead to join their team. They own the continuous improvement of both client experience and internal efficiency through our  bespoke technology platform, clear processes and enthusiastic team.

Responsibilities.
People

  •  Identify and support the productivity and training needs of
  • colleagues and clients within agreed timescales.
  •  Actively encourage a positive culture of continuous improvement
  • through new ideas.
  •  Work collaboratively, approachably and respectfully with your
  • team members and all IDR staff.
  •  Interact with clients, lawyers, investors and administrators
  • effectively and professionally.
  •  Clearly own your functional area in the view of clients and your team members

Process

  •  Confidently perform senior reviews of KYC Profiles in collaboration
  • with the MLRO and senior colleagues.
  •  Ensure that all activity reflects a defined process and is undertaken
  • within its parameters
  •  Present a clear weekly view of Managed KYC team activity and
  • current status
  •  Understand and explain the regulatory basis for Managed KYC as
  • part of regular training
  •  Own the Managed KYC service and act as primary point of contact
  • for all clients and staff
  •  Build and maintain excellent client relationships ensuring smooth
  • delivery of the Managed KYC service
  •  Confidently address questions on the standard and scope of KYC
  • provided to parties on behalf of our clients
  •  Engage in regular communications with service users to ensure successful client outcomes

System

  •  Maximize the use of technology in all processes in
  • order to control risk and improve efficiency
  •  Navigate efficiently around TIDR in support of your
  • duties
  • Suggest technology improvements in pursuit of efficiency

Management

  •  Deputize for the Managed Services Manager in his/her
  • absence.
  •  Support the measurement and reporting of
  • performance using well considered indicators
  •  Promote and contribute to a positive working
  • environment.
  • Control daily work allocation using the task
  • management system

Candidate Requirements
The successful candidate will:

  •  Efficiently process senior reviews
  •  Understand the importance of teamwork and aid those
  • around you
  •  Be part of a competent and knowledgeable team who meet
  • or exceed clear metrics
  •  Continuously improve systems and processes that are
  • understood by all staff
  • Will also have:
  •  Practical Client Due Diligence- Advanced Certificate – ICA
  •  Leadership & Management – ILM Level 5

About you

We are one, global team who live by our culture and demonstrate

values in everything we do. We hire people who
are:

  •  Proactive, organised, work efficiently and accurately within
  • defined processes
  •  Proactive in suggesting process & system improvements in order
  • to maximize efficiency
  •  Solution-oriented and approachable to all staff
  •  Excellent communicators, self-starting & capable of working with
  • light supervision
  •  Competent & knowledgeable team members who understands
  • both system
Apply & upload CV now