Debtors Clerk – Southern Suburbs CT

Our client, a reputable company in the tourism industry, is seeking a motivated and detail-oriented Debtors Clerk to join their finance team. The Debtors Clerk will play a crucial role in managing the company’s accounts receivable and ensuring the timely collection of outstanding payments. If you are a diligent and organized professional, with a passion for finance and a commitment to accuracy, we invite you to apply for this position.

Key Responsibilities:

Accounts Receivable Management:

  • Maintain and update customer accounts in the accounting system.
  • Prepare and issue customer invoices and statements in a timely manner.
  • Monitor accounts to ensure payments are received promptly and accurately.

Payment Processing:

  • Record and allocate incoming payments to the appropriate customer accounts.
  • Investigate and resolve discrepancies in payments and outstanding balances.
  • Coordinate with customers to collect overdue payments and negotiate payment terms.

Reporting and Documentation:

  • Generate regular reports on accounts receivable status and aging analysis.
  • Maintain accurate and up-to-date records of all financial transactions.
  • Assist in preparing financial reports and reconciliations as required.

Customer Communication:

  • Respond to customer inquiries and provide information regarding invoices and payment details.
  • Maintain professional and constructive relationships with customers to facilitate payment collection.


  • Monitor and initiate collections activities for overdue accounts.
  • Collaborate with the Collections Department to escalate unresolved issues.

Process Improvement:

  • Identify and recommend process improvements to enhance efficiency and reduce accounts receivable outstanding balances.


  • High school diploma or equivalent; a degree or diploma in finance or accounting is a plus.
  • Proven experience as a Debtors Clerk or in a similar finance-related role within the tourism industry is preferred.
  • Proficiency in accounting software and Microsoft Office applications, especially Excel.
  • Strong numerical and analytical skills.
  • Excellent communication and interpersonal skills.
  • Detail-oriented and highly organized.
  • Ability to work independently and meet deadlines.
  • Knowledge of debt collection practices and legal requirements is an advantage.

Accountant – Northern Suburbs (Fixed Term Contract with possibility of Permanent Employment thereafter

Our client, based in Durbanville, is seeking an Accountant for a half-day 4-month contract, from the 1st February 2024 with a few days of handover prior to commencement of contract. Handover/training to start beginning December and will be completed before the 20th December 2023.

You will report directly to the Managing Director and working hours will be 08h00 to 13h00.


  • Bookkeeping up to trial balance – Sage Pastel Partner Accounting.
  • Posting of bank transactions and petty cash.
  • Invoicing of debtors.
  • Debtors and creditors reconciliations.
  • Maintaining accurate fixed asset registers.
  • Preparing and balancing of the bank reconciliations.
  • Ensure compliance with all income tax and VAT laws.
  • Prepare monthly management accounts.
  • Preparation and submission of VAT, PAYE returns on e-filing.
  • Preparation and submission of COIDA returns.
  • Monthly payroll processing – Pastel payroll.
  • Support and prepare for annual financial statements.
  • Assisting independent auditors with yearly audit.
  • Prepare annual financial statements on Caseware (advantageous but not essential)


  • SAIPA qualified or minimum BComm Accounting, or similar qualification
  • Proficient on Sage Pastel Partner Accounting software
  • Must be able to process and reconcile all balance sheet accounts up to trial balance ready for AFS preparation
  • Must be able to work on your own and efficiently and accurately
  • Previous work experience in an accounting practice (advantageous) or at least 3 years of experience working for a company as an accountant.
  • Own transport as about 10 mornings a month will be spent at clients’ offices. (Company reimburses for travel at the SARS approved rate)



Finance Manager – CT

Our client, based in Cape Town, is looking for a Finance Manager. The purpose of the role will be to plan, direct, and execute local and global accounting activities as part of the Global Finance department.

Key Responsibilities:

  • Manage all local finance functions
  • Participate in global projects and tasks as a member of the Global Finance team
  • Financial tasks which must be completed in accordance with the company’s policies, procedures, and deadlines
  • Fund management – Forecast cash flow positions, related borrowing needs, and available funds for investment. Timely and accurate reports, Ensure that sufficient funds are available to meet ongoing operational and capital investment requirements and the investment of additional funds, Sufficient funding with market related interest earnings
  • Budgeting – Manage the preparation of the company’s budget, Timely approved budget within set targets. Report to management on variances from the established budget, and the reasons for those variances, Accurate variance analysis MIS Report, Manage the preparation of the company’s amended forecast during the year for high level changes, Variance analysis to original budget/forecast, Manage the capital budgeting process, based on constraint analysis and discounted cash flow analysis
  • Global Transfer pricing policy document – Manage the monthly processing of the company’s Global overhead reconciliation and the processing thereof to each underlying subsidiary. Group consolidation should be zero, Manage the monthly processing, Reconciliation and the processing thereof to the customer contracted subsidiary, Manage the compilation of the annual support file for the transfer pricing policy file supporting documents, Liaise with consultants for timely completion of the updated policy document in line with tax deadlines and regulations for each region, Timely and accurate TP document for external use
  • Financial Audits – Coordinate preparation of external audit for all subsidiaries and Group Timely and accurate Annual financial statements without qualifications, Prepare the underlying base files for each entity with supporting documents as per the requirements of the external auditors
  • Financial analysis and processing – Engage in ongoing cost reduction analysis in all areas of the company, Complete projects as directed. Interpret the company’s financial result to management and recommend improvement activities, Assist in the determination of pricing in relation to future prospects, Compile key business metrics and report on them to management, Create additional analyses and reports as requested by management, Monthly customer profitability report, Monthly retained earnings report, Monthly tax and compliance report, MIS (management information systems – monthly management reports) month end/year-end review Global comments and ensure costs are complete and accurate, for discussion with CFO Month end -Ensure reconciliation’s completed, Intercompany reconciliations, Ensure month end deadline schedule completed on time and reports are accurate, Participation in cost analysis

Qualifications and Experience:

  • Bachelor’s degree in finance /accounting and at least 10 years’ experience in a similar role in a global organization
  • Sound experience in the preparation of local tax returns, VAT returns and other statutory reports
  • Sound experience in payroll management ledger management and related statutory returns
  • Basic knowledge of local income taxation laws applying to companies
  • Demonstrated ability to work in a team
  • Demonstrated commercial acumen
  • Advanced skills in the use of Microsoft Office products, particularly Excel
  • Fluency in English, written and spoken

Financial Manager/Management Accountant – Kempton Park

Established global trading company in the FMCG industry is looking for an analytical, detail orientated self starter to join their team.  

Job Functions:

  • Handle full financial function of the business
  • Budgets
  • Work on inventory management with the factory manager
  • Maintain costing system
  • Monthly management reports
  • Cash flow planning
  • Process payments
  • Payroll
  • Liaise with customers and suppliers where necessary
  • Reports to CEO

Qualifications and Skills:

  • Relevant tertiary qualification (e.g., BCom Accounting / CIMA)
  • SAIPA / SAICA articles (Small or medium firm)
  • Self-starter – This is very important
  • Excellent Excel knowledge required
  • Understanding of standard costing system, bills of materials etc.
  • Detail orientated
  • Analytical thinking and problem Solving
  • Teamwork and cooperation
  • Energetic and prepared to work long hours if and when required.


  • Pastel knowledge beneficial
  • Pastel payroll beneficial
  • Three years’ working experience as a Financial or Management
  • Manufacturing / FMCG experience
  • Will be part of senior management team

PR and Communications Manager – Randburg JHB or Cape Town

Our client, a stem cell donor centre, is looking for a PR and Communications Manager, to be based in either Randburg JHB or Cape Town. The purpose of the role will be to maintain, enhance and analyse the company’s presence across social media and other digital channels. To recruit potential blood stem cell donors, inform the public of the need for monetary donations and encourage people to volunteer, through the organisation’s social media channels.

Key Responsibilities:

Project management

  • Plan and implement effective Communications, PR and Marketing strategies and implementation plans that are aligned with the organisation’s overall strategies.
  • Ensure that campaigns are within budget.
  • Co-ordination of new and existing stakeholders who are relevant to the CC department.

Media relations

  • Excellent media and influencer relations and contacts in order to develop and guide media strategies. Manage media enquiries and arrange interviews, source quotes and commentary on behalf of the organization.
  • Push media placements and pitch stories; create on-brand marketing communication and correspondence.
  • Source and manage speaking opportunities for the organisation.
  • Respond to time sensitive communications deliverables working swiftly to support the management team.
  • Support social media and inform the content strategy.
  • Create positive coverage for the organisation across national and international media platforms.
  • Finding and managing relevant advertising opportunities that are in line with the organisations objectives.

Manage partner agencies

  • Ensure that weekly status meetings are held and managed with creative and media agencies. Brief and manage campaigns and projects and ensure deadlines are met.
  • Ensure messaging aligns with the organisation’s strategies.

Report, track and measure

  • Analyze campaign results and report back on the success/nuances of campaigns.
  • Develop insights and optimise work for best results.
  • Monthly reporting of PR and campaign results.

Writing skills

  • Experience in writing press releases/blogs; proofing and writing copy for social media and other campaign content. Engage with and assist other departments with shaping content and assisting where necessary.
  • Engage with DKMS Africa and global staff, and stakeholders to develop storytelling and content.
  • Write clear briefs to external service providers and manage the development of campaign content.

Passionate about integrated communications

  • Work closely with the corporate communications director to develop and drive integrated campaigns across digital, ATL and through PR.


  • Ability to work independently with minimal supervision.
  • Strong time management and organisational skills. A strategic thinker who’s able to apply themselves.

Qualifications and Experience:

  • Qualified to degree level (ideally communications and PR related) and at least 7 years of demonstrable experience in PR, communications media monitoring, and project management, in a similar role.
  • Experience in the non-profit sector would be advantageous.
  • Excellent written communications skills, with demonstrable experience in writing social media content and reviewing content drafted by others.
  • Sensitivity and empathy in liaising with patients and their families, for example, when, drafting social media posts and answering post questions/private messages.
  • Ability to plan well, work to deadlines, prioritise tasks, cope with pressure at times and work on own initiative.
  • A proactive, flexible, and friendly manner with an ability to build strong, mutually respectful relationships with internal colleagues and external partners, as well as good team-working skills.
  • Keen attention to detail.
  • Good knowledge of the Microsoft Office suite is essential and experience in Photoshop an advantage.
  • Solutions-focused – able to find quick and sensible solutions to problems.
  • Someone with their finger on the pulse in terms of what is happening in terms of trends, events, competitors, influencers, and more.
  • Multicultural, curious, and passionate about South Africans and culture in general.
  • Willingness to travel on occasion.
  • Able to identify media angles and media opportunities.
  • Creative with the ability to come up with tactical and strategic ideas.


Our client, based in Cape Town, is currently seeking a full time, highly skilled and detail-oriented Bookkeeper with minimum 10 years’ experience to join their dynamic team. Must be able to work efficiently under pressure, manage time effectively and have above average analytical and numerical skills.

Duties and Responsibilities

Assisting Design Lead with project forecasting, billings and profitability
Fee account preparation
Debtors Management
Trial Balance
Petty Cash
Partner Accounts
Work In Progress Reports
Compensation Commissioner Return
Audits (Support Documentation Compilation)
Maintain Assets Register

Qualification & Requirements

Grade 12
Degree/Diploma in Finance
Minimum 10 years’ experience
Full home office, WIFI and backup power

Competency requirements

Computer literacy (Sage, Advanced Excel)
Minimum 10 years invoicing experience
Attention to detail and ensure accuracy
Strong analytical and numerical skills
Self-motivated and output driven
Excellent communication and people skills
Good communication skills
Client and result orientated
Time management skills


Accountant – Mauritius

Our client, an independent, award-winning provider of fund, corporate and private wealth services to institutional and private clients, is looking for an Accountant based in Mauritius. The purpose of the role is to account for the relevant Corporate entity or Fund structure within the defined deadlines and regulatory requirements. It is an accounting focused role and entails the bookkeeping and account preparation for corporate structures and/or funds.

Main Responsibilities and duties include:

  • Prepare, monitor and capture cash movements (cash management), investment trades and update transactions on the accounting system to ensure an accurate and timely delivery of the NAV/management accounts.
  • Prepare and perform weekly/daily cash and stock reconciliations including proper investigation of all outstanding issues to ensure a timely resolution of any reconciling differences and no NAV errors occur.
  • Monitor daily/monthly asset pricing and pricing sources for corporate actions to ensure securities are updated and valued correctly on the accounting system and no asset pricing errors occur in the valuation.
  • Perform and check weekly/daily expense and accrual calculations to ensure that they are reflected correctly in the Net Asset value calculation.
  • Prepare and produce an accurate NAV to ensure Reviewers discover no errors on work reviewed resulting in the timely delivery of the NAV’s/management accounts.
  • Proactively investigate queries with dealers, brokers, custodians, auditors and clients to ensure a timely resolution of all queries, and where applicable to communicate and escalate potential issues in a prompt and effective manner.
  • Understand and implement company policies and procedures, client service level agreements and internal controls to ensure compliance thereof and no Custodian or external audit findings occur as a result of them not being applied.
  • Monitor and perform weekly/monthly compliance checks to ensure all scheme particulars are adhered to and no concern is raised in Compliance’s reviews and reports.
  • Prepare and send out all valuation e-mails to a pre-defined distribution list to ensure all parties have been timely informed of the NAV.
  • Prepare and complete all quarterly statutory returns to ensure specific funds regulatory requirements are fulfilled. Accurately update and maintain the relevant sections in the delivery matrix to ensure all parties are aware of what has been completed and Oversight can promptly review the NAV where required.
  • Monitor client mailboxes on a daily basis to resolve queries where possible or escalate where required.
  • Assist supervisors during audits by providing supporting documents, reconciliations and reports to auditors where required.
  • Maintain investor registers and ensure only authorized changes are made and that these are done in a timely manner.
  • Subject to client approvals, respond to any investor queries that may arise.
  • Prepare drawdown and distribution notices where requested from the General Partner.
  • Prepare capital account statements.
  • Produce financial statements in accordance with the company’s policies and procedures accurately with the regulatory deadlines and the deadlines agreed with the client.
  • To manage the client audit process according to an agreed timeline to ensure all parties are delivering as agreed and the manager is informed of any obstacles and/or delays.
  • Quickly and diligently address client queries and questions to ensure resolution thereof and to establish and maintain a good working relationship with client.

Essential requirements:

  • At least currently studying towards a University degree in a relevant discipline including Accounting, Finance and Investments
  • Relevant experience in a similar role in financial services would be considered
  • Excellent numeracy skills
  • Good technical knowledge of accounting standards (e.g. IFRS)
  • High level of accuracy and excellent attention to detail
  • Works well under pressure
  • Strong problem solving abilities


  • Maintaining client relationships
  • Responsiveness to client needs
  • Keeping clients informed
  • Supporting client needs
  • Personal integrity
  • Honesty and transparency
  • Product awareness
  • Risk awareness
  • Professional delivery
  • Energy
  • Making the client feel valued
  • Team working – ‘can do’ attitude
  • Personal commitment
  • Effective management
  • Communication
  • Influencing skills
  • Tailor-made services
  • Solutions driven
  • Strategic awareness
  • Problem solving



Assistant Manager – CT

Our client, an independent, award-winning provider of fund, corporate and private wealth services to institutional and private clients, is looking for an Assistant Manager. You will be responsible for producing financial statements, NAV Valuations and management accounts for an allocated portfolio of clients within the Fund Accounting team in accordance with the most relevant accounting standards and client driven requirements. You will provide support to the Team Manager in: managing the team resources (has direct reports); allocating tasks, reviewing payments as an authorised ‘’A’’ signatory and monitoring client service levels for reporting purposes.

Key Accountabilities:

  • Manage, monitor and supervise allocated resources (Direct reports) within the team to ensure the financial statements, management accounts and other financial related information are produced within the set deadlines (regulatory & other) and agreed service delivery levels.
  • Allocate tasks and resources within the team and support the Manager to manage; coach and performance manage staff members to ensure that the team is functioning as a cohesive unit and achieving all the team deadlines.
  • Review and monitor works performed by other staff members to ensure constructive coaching and feedback can be provided. Assist team members, provide training to new members of staff when required and promote knowledge sharing within the team to ensure the team works as a cohesive unit.
  • Schedule and organise training of the team on accounting issues and new updates to accounting standards to ensure the quality levels within the team is maintained and no errors are repeated or made going forward.
  • Support any appointed 3rd party income tax consultants with financial info. Ensure timely submission and zero tolerance for missed deadlines.
  • Liaise with the client where appropriate to discuss financial statements/reports, resolve any issues or discuss fees.
  • Billing – monitor recoverability of time spent on each task undertaken, tailoring the approach to a specific job where possible to ensure minimal write off of time and maintaining divisional KPI’s. Liaison/discussion with Client Director as to time spent (incl reasons therefore) and possible margin improvement going forward. Where applicable approve fee notes produced by assistant accounts officers. Prepare fee quotes for onward sign off by Manager.
  • Monitoring of service levels in accordance with SLA’s and KPI’s & preparation of monthly reporting and other admin team functions.
  • Actively and continually manage, identify and report high risk areas and gaps within the allocated Clients processes to ensure the identification and escalation of risks.
  • To project manage the client audit process according to an agreed timetable to ensure all parties are delivering as agreed and the manager is kept informed of any obstacles and/or delays.
  • Continually build on service excellence and promote strong client relationships.
  • Quickly and diligently address client queries and questions ensuring resolution thereof. Ensure no queries or issues result in an error, breach (late filing/missing a regulatory deadline) or client dissatisfaction.
  • Establish relationships with new clients (for all new client mandates obtained) and maintain if not enhance the level of service. Build relationship and report with colleagues in the SA office and other jurisdictions and contribute to the overall cohesiveness of the Fund Admin business unit.
  • Schedule pre and post audit meetings to discuss audit planning, comments and recommendations as well as any post audit adjustments to be made to valuations to ensure the audit process is completed as per the timetable.
  • Actively participate in ensuring all processes and procedures are properly documented and adhered to within the allocated team to ensure no account errors occur and the team has latency in place.
  • Manage and investigate errors, complete the required error reporting process and implement the required remedial action in order to ensure the error is not repeated.
  • Participate actively in projects, specifically risk reduction and efficiency gain projects relevant to the related fund admin teams to ensure the successful implement and completion of the specific Fund Admin project actions and timelines.
  • To successfully migrate new clients onto the company’s platform as part of any new mandates obtained and ensure fully operational. Onboard all new business in a timeous and effective way.
  • Be able to react positively to feedback and thus propose improvements to accounting process and client matters if required.
  • An ability to take responsibility, prioritise, use initiative, find solutions, display assertiveness and decisiveness.
  • A flexible approach to work, an ability to organise self and others and enjoy a busy and challenging working environment.

Essential Role Requirements:

Core skills at Assistant Manager level

  • Demonstrate consolidated role-specific technical knowledge sufficient for the Assistant Manager level
  • Manage and prioritise portfolio of complex work independently, requiring minimal technical guidance
  • Identify and engage (with Manager on occasion) with new business opportunities and increased efficiencies
  • Confident covering line manager responsibilities in their absence, including managing team and delegating tasks
  • Involved in certain areas of the Project management of new take-ons and client migrations from start to finish (this includes working with various Project streams and departments)
  • Offer ongoing support to line manager with team goals
  • Continually meets expectations re. goals and supports departmental Key Performance Indicators (KPI’s)
  • Developing mentoring and coaching skills with less experienced colleagues
  • Written and verbal communication is clear and concise and demonstrates considerable understanding of client structure / departmental context
  • Build professional, mature working relationship with clients/ intermediaries. Manage expectations and focus on relationship building
  • Sound awareness of risk factors and processes connected with new/ existing work and offers solutions
  • Increased accountability with regards to decision making e.g. signatory on correspondence
  • Demonstrate commercial awareness with regard to time and time recording and efficiencies on jobs

Technical skills

  • Exposure / experience to checking and supervising the work of others
  • Ability to produce work accurately, on time and sometimes under pressure
  • Good technical knowledge of jurisdictional accounting standards as well as IFRS
  • Attention to detail and pro-active nature
  • Enjoy working in a team
  • Good knowledge of Word and Excel
  • Strong systems aptitude
  • Strong communicator – both written and verbal
  • Able to manage own time and projects
  • Display entrepreneurial insight and skills in culture creation
  • Mature, credible and comfortable in dealing with a cross section of clientele and staff
  • Ability to mentor and coach
  • Excellent numeracy skills
  • Attention to detail

Qualifications and industry experience

  • Suitable accounting qualification a pre-requisite (e.g. BComm / BAcc / BTech / B Bus Sci or equivalent degree).
  • Member of a professional body such as CA (SA) / ACCA / CIMA a prerequisite.
  • Good accounting and investment industry product knowledge.
  • Minimum of 3 – 5 years PQE working experience within the finance/investment funds administration industry or related experience.

Senior Accountant

Our client is looking to employ a Senior Accountant. The successful candidate will be responsible for producing financial statements and management reports for a portfolio of clients within the Institutional Client Services division in accordance with the most relevant accounting standards and client driven requirements. The successful candidate will provide support to the Line Manager in managing the team resources; allocating tasks and monitoring client service levels for reporting purposes.

Main Responsibilities and Duties:

  • Bookkeeping and preparation of management reports and annual financial statements mainly under UK GAAP and IFRS for our highly complex clients within Corporate and Funds services;
  • Prepare complex VAT returns for clients and ensuring timely submission;
  • Preparation/ review of ad hoc reports such as cash flow forecasts and budgets;
  • Prepare bank covenant reports;
  • Prepare accounting files for audits and manage the audit process to ensure the completion of within deadlines and agreed costs
  • Act as primary point of contact with auditors in respect of the planning and coordination of the audits
  • Ensure that all tasks, reconciliations are completed in a timely manner and internal deadlines are achieved
  • Quickly and diligently address Client queries and questions (Including assisting the Administration team with accounting related queries) and ensure resolution thereof;
  • Liaise with the client where appropriate to discuss financial statements/reports, resolve any issues or discuss fees;
  • Be able to provide sound, quality and technical guidance to other team members and to clients;
  • Monitor WIP against agreed budgets and report variances to the Line-Manager;
  • Adhere to Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation;
  • Adhere to the company core values and expected behaviours;
  • Any other duties as deemed necessary by Management.

Essential Requirements:

  • Relevant Accounting qualification with completed SAICA / SAIPA articles
  • Previous experience in a similar role within financial services
  • Demonstrate a clear understanding of accounting standards (UK GAAP and IFRS)
  • Extensive, relevant financial statements preparation experience
  • Strong written and verbal communication
  • Work to a high level of accuracy


  • Maintaining client relationships
  • Responsiveness to client needs
  • Keeping clients informed
  • Supporting client needs
  • Personal integrity
  • Honesty and transparency
  • Product awareness
  • Risk awareness
  • Professional delivery
  • Energetic
  • Making the client feel valued
  • Team working – ‘can do’ attitude
  • Personal commitment
  • Effective management
  • Communication
  • Influencing skills
  • Tailor-made services
  • Solutions driven
  • Strategic awareness
  • Problem solving

IT Support Senior Administrator – Northern Suburbs CT

Our client is an independent, award-winning provider of fund, corporate and private wealth services to institutional and private clients. They are looking to employ a 2nd line general IT support Senior Administrator to join an experienced Global IT team.
You will be part of their IT team, responsible for the installation, maintenance, support of the company’s IT systems and providing end-user technical assistance and troubleshooting, specifically to the Cape Town office.

This exciting new role is in line with the continued growth of the company, it will suit someone who is looking for a role that is both challenging and rewarding.

Responsibilities include:

  • Daily management of the SA IT function, specifically, responding to and resolving incoming helpdesk tickets, and basic IT knowledge transfer to users and junior team members.  Our Cape Town team also manage the BCP facilities for the office which includes remote management of these systems and escalation to Vendors when required.
  • Providing technical support to end users
  • System support, maintenance and monitoring
  • Help Desk Management
  • Application support, Access Control Systems, and certain Banking platforms.
  • User Training and Education
  • Hardware and Software Maintenance
  • Documentation and Knowledge Management
  • Collaboration and Communication
  • Active participation in team meetings and sharing knowledge with colleagues

Experience and Skills:

  • You will have relevant experience working in a professional environment and be able to demonstrate strong communication skills.
  • 2nd level IT support experience – 2 to 4 years preferable.
  • Good analytical and problem-solving skills, the ability to own sections of projects and deliver the project work over and above the day to day end user support. Time management and communication skills are essential.
  • Good interpersonal and customer care skills with an ability to assess each employees IT knowledge levels.
  • Strong team player able to work effectively with diverse client groups, with ability to problem solve individually and in a group as well as handling multiple tasks concurrently, the ability to establish the relevant priorities of each is essential.
  • Experience with past and present Microsoft Windows PC and Server configurations deployed in a networked environment including On Prem and Cloud
  • Good accurate record keeping, creation of solution guides for the helpdesk tickets where appropriate.